complaints

Commercial First will do all we can to provide you with a high level of service and customer care. If you are not satisfied and wish to make a complaint, please view our complaints procedure.

Please click here to view our complaint procedures:

At the time you took out your mortgage, was at least 40% of the property used by you or your family for residential use?

No, click to download the Unregulated complaint procedure
Yes, click to download the Regulated complaint procedure

Please feel free to contact us using any of the methods detailed below:

Write:

Commercial First Mortgages Limited
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 1UD

Email:

If you would like to email us please include the following details; your account number, name, phone number, mobile number, address, postcode and brief details of your concerns to either:

1, Pre-completion complaint (anything before your mortgage completed)
2, Post completion complaint (anything that has happened after your mortgage completed)

Telephone:

0844 892 2860 (9am to 5pm Monday to Friday)